If you just received a shipment notification, please allow 5 business days for the tracking information to update. Thank you!
Orders & Timeframes
The order process
All items offered on Quackatoa.store are made-to-order. This means that when you place your order, we produce your item(s) just for you—no mass stock, no waste. This allows us to offer amazing prices and it’s better for the environment.1
Your order will be shipped to the address you provide during checkout. All prices, delivery times, and shipping charges are calculated based on your destination.
You will receive a tracking link along with your shipment confirmation via email when your package leaves the warehouse. Please allow 5 business days for the tracking information to update.
Orders are fulfilled in the order they are received.
How can I find out if my order has shipped?
You will receive a shipping confirmation e-mail with a tracking link once your order leaves production.
How long will it take to get my order?
Because all products are made-to-order using our U.S. production partners, here’s what to expect:
- Processing time (production & packing): 1–2 business days on average
- Domestic U.S. shipping: 3–5 business days but almost 90% of our packages are delivered earlier than estimated
- Canada, UK, & EU shipping: 5–10 business days
- Rest of the world shipping: 7–30 business days
Please allow an additional 1-3 business days for personalized products.
Our products typically ship from our facilities in Florida, Nevada, Michigan, or North Carolina.
Processing Time + Shipping Time = Delivery Time
These are estimates—not guarantees. Production may slow during peak seasons, launches, or holidays.
Estimated Delivery Times by Region
| Region | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| US (Domestic) | 1-2 business days (avg) | 3-5 business days | 4-7 business days |
| Canada, UK, & EU shipping | 1-2 business days (avg) | 5-10 business days | 6-12 business days |
| Rest of the world | 1-2 business days (avg) | 7-30 business days | 8-32 business days |
Add 1-3 business days for personalized products. International orders may experience customs delays or routing changes beyond our control.
When will I see order tracking details?
You will receive a shipping confirmation e-mail with a tracking link when your order has shipped.
Shipping
How much does shipping cost?
Shipping fees depend on product type, weight, and destination. At checkout, you’ll see the exact shipping cost for your order.
The shipping fees are as follows:
| Destination | First Item Shipping Fee (average) | Additional Items Shipping Fees (average, per item) |
|---|---|---|
| USA | $7 | $5 |
| Canada | $12 | $6 |
| Worldwide | $15 | $7 |
Shipping is calculated as follows: First Item Shipping Fee + Per Item Shipping Fees = Total Shipping Fee
These are starting rates. Final shipping will depend on your exact items and location.
Frequently Asked Questions
We partner with reliable carriers like USPS, FedEx, UPS, DHL, and others. For international shipments, local postal services typically handle last-mile delivery after customs clearance.
We ship worldwide with some exceptions where freight or legal restrictions apply.
All orders ship from the U.S., so international customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These costs are not included in your shipping or product price.
- If you provide an incorrect or incomplete address, we’ll still ship to the address given. If the package is returned, you’ll be responsible for reshipment fees.
- We aren’t responsible for shipping damage or delays once a package is in transit; these are handled by the carrier.
- If your tracking number remains “pending” for more than 10 business days after shipping, please contact us so we can investigate.
- In rare cases, large orders or heavy products may incur special handling or shipping charges.
Making Changes
Here at Quackatoa, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team immediately prepares it for production. Therefore, we can only approve order cancellation requests within the first 3 hours after an order is placed. Just email send us a message here.
If your order has not yet shipped, we may be able to update your address. If you still need to make a change, contact us as soon as possible with the right info. Once your package is in transit, address changes can’t be ensured.
We can’t change sizing or variant options after production starts. Be sure to double-check your selections before placing your order. If your item arrives incorrectly or defective, refer to our Refunds & Returns policy for next steps.
Issues & Concerns
If you don’t have an Order Confirmation Email, please check your Spam folder or Promotions folder. If it’s still missing, contact us and we’ll help you track your order.
Some items may ship separately at no additional cost. You’ll receive a separate shipping confirmation for each package. Multiple items may ship from different U.S. fulfillment centers. Don’t worry if you don’t get everything at once, your items are on the way!
Depending on your product, the tracking number may be created while your order is still in production. This can make it look like your package isn’t moving, but rest assured, it’s on its way. During holidays, high order volumes may also cause delays. If your tracking says “Pending” or hasn’t updated in over 10 business days (excluding weekends), contact us and we’ll check on it.
This was likely a soft authorization charge due to a failed transaction. The funds should be returned to your account between 4-7 hours and sometimes up to 14 business days; if you have not seen them returned, please reach out to your financial institution.
North Carolina taxes shipping charges, except when the item is exempt from sales tax.
If you have a tracking number but your package is missing, contact the carrier first:
- USPS: 1-800-275-8777 (USA orders only)
- FedEx: 1-800-463-3339 (USA orders only)
- DHL: 1-800-225-5345 (International orders only)
If the carrier can’t locate it, file a missing package claim and provide us with the case number.
Please note: if it’ ha’s been 2 weeks past the “Delivered” date, we cannot be responsible for orders marked as delivered.
Since the 2018 South Dakota v. Wayfair ruling, eCommerce businesses may need to collect sales tax in states where they have economic nexus—even without a physical presence. That’s why you may see tax applied on your order.
Still have questions or concerns?
If you have any questions or comments, please do not hesitate to contact us.
- By only creating your merch when you order it, we avoid overproduction waste, which is widespread in the rest of the industry. Unsold stock is usually thrown out or burned, with fashion retailers alone wasting 92 million tons of textile each year. ↩︎
