Got a question? We’re happy to to answer it!
We’ve included some common questions and answers; if you can’t find the answer you need, just fill out & submit the form.
Ordering
Yes, our site is 100% secure. We use 256-bit SSL encryption, the same kind used by banks, Amazon, and the biggest eCommerce sites in the world.
We accept
- American Express
- Apple Pay
- Cash App
- Diners Club
- Discover
- Google Pay
- Klarna (4 interest-free payments)
- MasterCard
- Visa
and more.
Absolutely – your satisfaction is our #1 priority. If you find any defects in your products, just get in touch and we’ll make it right.
Shipping fees depend on product type, weight, and destination. At checkout, you’ll see the exact shipping cost for your order.
The shipping fees are as follows:
| Destination | First Item Shipping Fee (average) | Additional Items Shipping Fees (average, per item) |
|---|---|---|
| USA | $7 | $5 |
| Canada | $12 | $6 |
| Worldwide | $15 | $7 |
Shipping is calculated as follows: First Item Shipping Fee + Per Item Shipping Fees = Total Shipping Fee
These are starting rates. Final shipping will depend on your exact items and location.
Because all products are made-to-order using our U.S. production partners, here’s what to expect:
- Processing time (production & packing): 1–2 business days on average
- Domestic U.S. shipping: 3–5 business days but almost 90% of our packages are delivered earlier than estimated
- Canada, UK, & EU shipping: 5–10 business days
- Rest of the world shipping: 7–30 business days
Please allow an additional 1-3 business days for personalized products.
Our products typically ship from our facilities in Florida, Nevada, Michigan, or North Carolina.
Processing Time + Shipping Time = Delivery Time
These are estimates—not guarantees. Production may slow during peak seasons, launches, or holidays.
Yes! Check our shipping policy to see all the countries we ship to.
Customers
| Region | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| US (Domestic) | 1-2 business days (avg) | 3-5 business days | 4-7 business days |
| Canada, UK, & EU shipping | 1-2 business days (avg) | 5-10 business days | 6-12 business days |
| Rest of the world | 1-2 business days (avg) | 7-30 business days | 8-32 business days |
Add 1-3 business days for personalized products. International orders may experience customs delays or routing changes beyond our control.
Some items may ship separately at no additional cost. You’ll receive a separate shipping confirmation for each package. Multiple items may ship from different U.S. fulfillment centers. Don’t worry if you don’t get everything at once, your items are on the way!
Depending on your product, the tracking number may be created while your order is still in production. This can make it look like your package isn’t moving, but rest assured, it’s on its way. During holidays, high order volumes may also cause delays. If your tracking says “Pending” or hasn’t updated in over 10 business days (excluding weekends), contact us and we’ll check on it.
Here at Quackatoa, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our team immediately prepares it for production. Therefore, we can only approve order cancellation requests within the first 3 hours after an order is placed. Just email send us a message here.
If your order has not yet shipped, we may be able to update your address. If you still need to make a change, contact us as soon as possible with the right info. Once your package is in transit, address changes can’t be ensured.
We can’t change sizing or variant options after production starts. Be sure to double-check your selections before placing your order. If your item arrives incorrectly or defective, refer to our Refunds & Returns policy for next steps.
If you don’t have an Order Confirmation Email, please check your Spam folder or Promotions folder. If it’s still missing, contact us and we’ll help you track your order.
Please follow these instructions:
- Double-checking your mailbox (if you have one).
- Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.
- You can call the local post office with your tracking number and ask for a more detailed report on your order. It’s not uncommon for them to mark a package as ‘delivered’ when they receive the package and before it is out for delivery.
This is specific to all over print products.
Because of our sublimation printing technique and vacuum-sealed shipping, lighter-colored items may exhibit slight discoloration upon arrival similar to a stain. This is entirely normal and should come out after a gentle wash.
Refunds & Returns
We want every Quackatoa order to bring joy and delight, so all of our products come with a 100% Happiness Guarantee. If you’re not happy with your purchase within 72 hours of delivery, we’ll do our best to make sure you’re happy with our resolution.
All refunds are issued as store credit. Store credit never expires.
We’re happy to remake your item at no cost if it arrives damaged, defective, or isn’t what you ordered. We want every product you receive to meet your expectations, and we will replace items for reasons including:
- We sent you the wrong product
- The product is flawed or defective
- The print quality is poor
- We sent you the wrong size product
To request a remake, contact us within 30 days of delivery with:
- Your order number
- Clear photos showing the issue
- A brief description of the problem
Our customer service team will review your request and confirm if a remake can be issued. Replacement production times may vary depending on item availability.
Event Dates & Shipping Delays
Please note: items that arrive late because of carrier delays, customs, weather, or any circumstances outside our control aren’t eligible for refunds or remakes.
However — if your item shows up damaged, defective, or incorrect, you’re fully covered. Just reach out and we’ll make it right.
While we’re here to help, we cannot remake items for:
- User error, such as selecting the wrong size, design, color, or personalization
- Orders not arriving due to factors within your control (like an incorrect shipping address.)
- Orders delayed or lost due to circumstances outside our control (i.e. customs, natural disasters, etc)
- Dissatisfaction with material or appearance (all product details are in the Product Description)
Please note items cannot be remade if they have been damaged, worn, or washed.
Personalized items are made just for you, so they’re not eligible for remakes or returns unless they arrive damaged, defective, or different from what you ordered. If we make a mistake, we’ll fix it. But we can’t remake custom items due to buyer’s remorse, design changes, or missed event dates.
To ensure fairness to all customers, we reserve the right to decline remake requests that show patterns of abuse or repeated claims. We always do our best to help, but we also must protect our ability to offer quality service to everyone.
Because every Quackatoa item is made-to-order, cash or credit card refunds are rarely issued except in rare situations, such as:
- The product was discontinued and cannot be remade
- Multiple remakes have already been created
- Verified cases of fraud or billing error
We review every refund request fairly. Almost all refunds are issued as DuckBucks, our Quackatoa store credit that never expires, while refunds to your original payment method (when approved) include a small 3–5% transaction fee to cover processing costs.
To help us review your request quickly, please provide:
- A photo of the full product showing the problem
- A close-up of the defect or error
- The shipping label visible in at least one image
- A brief description of the issue
In some cases, we may ask for a short video to verify the problem. Once approved, your remake will go straight into production, and you’ll receive tracking details when it ships.
We’re here to help! Our team will review your request and respond within 2 business days. Contact us with your order number and photos, and we’ll do everything we can to ensure you’re happy with your Quackatoa experience.
